Policies
Returns & exchanges
We want you to be happy with your perfume. Here is what we can do, and what we cannot.
What can be returned
- A perfume that arrived damaged or with a broken bottle
- A perfume that is not what you ordered
- A perfume still sealed and unopened, within 48 hours of delivery
What cannot be returned
For health reasons we do not accept the return of a perfume that has been opened or worn — unless the fault is with the product itself. This is the standard across perfume retail, and we hold to it to protect every one of our customers.
How to return an order
Message us on WhatsApp within 48 hours of delivery, with your order number and a photo showing the problem. We reply within one working day, and we cover the return fee when the mistake is ours.
Exchanges
An unopened perfume can be exchanged for another from the collection within 48 hours, paying or refunding the difference in price if there is one.
Still have a question?
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