Refund policy

The simplest case: you have not paid yet

We are paid on delivery, so if you cancel before your order arrives — or decline it at the door — there is nothing to refund and nothing for you to do. We charge no cancellation fee.

When we give your money back

• A perfume that arrived damaged or with a broken bottle
• A perfume that is not what you ordered
• A sealed, unopened perfume you returned within 48 hours of delivery
• An order you paid for that we then cancelled, for any reason

The full terms for what can and cannot be returned are on Returns & exchanges. This page is about the money itself.

How the money reaches you

In cash, in Syrian pounds, by the way you paid: the courier hands it over when collecting the returned perfume, or we agree another way with you if that is not possible. We do not issue store credit instead of money unless you ask us to.

How long it takes

• We answer a refund request within one working day.
• We return the money within 7 working days of the returned perfume reaching us and its condition being checked — usually the same day within Damascus.

Delivery fees

• If the mistake is ours — a damaged perfume, or the wrong one — we return the price of the perfume and the delivery fee together, and we cover the return fee.
• If the return is a change of mind about a sealed perfume, we return the price of the perfume; the delivery fee you paid is not returned.

Partial orders

If you return one perfume from an order of several, we return the price of that perfume alone. And if the order qualified for an offer or for free delivery above a threshold, and what remains falls below it, the refund is calculated on what you actually paid.

How to ask for a refund

Message us on WhatsApp with your order number, the reason, and a photo of the problem if there is one. Your order number is on Track your order and in your confirmation message.