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Frequently asked questions
What people ask most before a first order, gathered in one place.
Is the perfume authentic?
Yes. We sell only authentic perfume, sourced from authorised distributors. If a perfume reaches you and you doubt it, send it back and we refund you in full.
How do I pay?
Cash on delivery. You pay the courier when your order arrives, and we never ask for bank card details.
How long does delivery take?
24 to 72 hours in the main cities, and a little longer in remoter areas. We contact you to confirm the order before it ships.
Do you deliver to every governorate?
Yes, we deliver to every Syrian governorate. The delivery fee is calculated by governorate and shown to you before you confirm the order.
Can I return a perfume?
You can return a sealed, unopened perfume within 48 hours of delivery, and any perfume that arrives damaged or is not what you ordered. For health reasons we do not accept the return of a perfume that has been opened or worn.
When do I get my money back after a return?
Within 7 working days of the returned perfume reaching us, and usually the same day within Damascus. Refunds are in cash, in Syrian pounds.
How do I track my order?
From the order tracking page, with your order number and the phone number you ordered with. The order number is in your confirmation message.
Can I change or cancel my order?
Yes, as long as it has not gone out for delivery. Message us on WhatsApp with your order number and we will change or cancel it at no charge.
Do I need an account to buy?
No. You can check out without signing up. An account only helps you save your addresses and follow your past orders.
Do you offer gift wrapping?
Yes — you can choose gift wrapping and add a message at checkout, and we send the perfume ready to give.
Did not find your question?
Message us on WhatsApp or from the contact page. We reply within one working day.
Still have a question?
Message us on WhatsApp